Refund and Return Policy

 

Return & Replacement Policy

At Decoral Shoppe, every piece is carefully selected and inspected before dispatch to ensure it reaches you in perfect condition.As many of our products are handcrafted, imported and one-of-a-kind, we do not offer returns, exchanges or order cancellations once an order has been placed.

Exact Product Preview Before Dispatch

To ensure complete transparency, we provide a video of the exact product that will be dispatched before shipping.

Since every handcrafted piece is naturally unique, this allows you to see the actual product, including its natural wood grain, glass shape and handcrafted details, before it leaves our warehouse.

This means you receive the same piece shown in the dispatch video, giving you complete confidence in your purchase.

Damaged Products

While we take great care in packaging every order, if your product arrives damaged during transit, we will gladly provide either:

• A free replacement (subject to availability), or
• A full refund of the order value.

Important

To process any damage claim, an unboxing video recorded from the moment the sealed package is opened is mandatory.

Unfortunately, we are unable to process replacement or refund requests without an unboxing video.

Questions?

If you have any questions before placing your order, please contact/whatsapp us on 7736856655. We're always happy to help you choose the perfect piece.